British Parking Awards 2017

Exceptional Customer Service Award

Sponsored by the Safer Parking Scheme

This award will be presented to the parking organisation that best demonstrates a commitment to providing excellent customer service. The category is open to public and private sector operators and covers both the off-street and on-street sectors. The service could be public-facing (aimed at people using car parks) or client-facing (provided by a contractor or consultant to a parking sector client or partner, etc).

The criteria:
The entry should include details of: 

  • Nature of parking operation: public, private, free, charged, retail, commuter, etc

  • Type of customer: shopper, commuter, contract, business traveller etc

  • Nature of service provided: park & ride, valet parking, call centre booking etc

  • Innovative ideas and services

  • Details of staff training undertaken

  • Tangible feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)

  • Mystery shopping exercises conducted on own, comparable or rival services

  • Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)

  • Examples of marketing literature, customer charters, etc

  • Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).

 

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

 

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

Copyright Parking Review - British Parking Awards l Landor LINKS Ltd.
Landor LINKS
Logon

The British Parking Awards were launched in 2002 by Parking Review magazine

Friday 10 March 2017

Lancaster London
Lancaster Terrace
London W2 2TY

British Parking Awards 2017