Exceptional Customer Service Award

Sponsored by the Safer Parking Scheme

This award will be presented to the parking organisation that best demonstrates a commitment to providing excellent customer service. The category is open to public and private sector operators and covers both the off-street and on-street sectors. The service could be public-facing (aimed at people using car parks) or client-facing (provided by a contractor or consultant to a parking sector client or partner, etc).

The criteria:
The entry should include details of: 

• Nature of parking operation: public, private, free, charged, retail, commuter, etc

• Type of customer: shopper, commuter, contract, business traveller etc

• Nature of service provided: park & ride, valet parking, call centre booking etc

• Innovative ideas and services

• Details of staff training undertaken

• Tangible feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)

• Mystery shopping exercises conducted on own, comparable or rival services

• Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)

• Examples of marketing literature, customer charters, etc

• Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).

Please supply:

• Images

• Customer and client feedback/testimonials

• Press cuttings/Links to websites

• Details of other awards won.

Please supply:

• Images

• Customer and client feedback/testimonials

• Press cuttings/Links to websites

• Details of other awards won.