The criteria:
The entry should include details of:
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Nature of parking operation: public, private, free, charged, retail, commuter, etc
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Type of customer: shopper, commuter, contract, business traveller etc
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Nature of service provided: park & ride, valet parking, call centre booking etc
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Innovative ideas and services implemented
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Details of staff training and development undertaken
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Tangible feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)
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Mystery shopping exercises
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Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)
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Examples of marketing literature, customer charters, etc
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Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).
Please supply:
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Images
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Customer and client feedback/testimonials
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Press cuttings/Links to websites
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Details of other awards won.
Please supply:
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Images
-
Customer and client feedback/testimonials
-
Press cuttings/Links to websites
-
Details of other awards won.
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