British Parking Awards 2016

Exceptional Customer Service Award

Sponsored by the Safer Parking Scheme

This award will be presented to the parking organisation that best demonstrates a commitment to providing excellent customer service. The category is open to public and private sector operators and covers both the off-street and on-street sectors. The service could be public-facing (aimed at people using car parks) or client-facing (provided by a contractor or consultant to a parking sector client or partner, etc).

The criteria:
The entry should include details of: 

  • Nature of parking operation: public, private, free, charged, retail, commuter, etc

  • Type of customer: shopper, commuter, contract, business traveller etc

  • Nature of service provided: park & ride, valet parking, call centre booking etc

  • Innovative ideas and services

  • Details of staff training undertaken

  • Tangible feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)

  • Mystery shopping exercises conducted on own, comparable or rival services

  • Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)

  • Examples of marketing literature, customer charters, etc

  • Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).

 

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

 

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

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The British Parking Awards were launched in 2002 by Parking Review magazine

Friday 4 March 2016

Lancaster London
Lancaster Terrace
London W2 2TY

British Parking Awards 2016