This category recognises how parking providers can create a positive experience for motorists. The category rewards work done by parking providers to create easy-to-understand, non-confrontational and person-centric services.
The Parking as a Service category recognises how parking providers are harnessing data and real-time connectivity not only to enhance operational efficiency, but to engage with drivers.
‘Parking as a Service’ approaches enable drivers to:
Select, book and pay for parking (maybe in parallel to purchasing other services)
Be informed of parking tarffs, locations and regulations while on the move
Set up parking accounts (enabling drivers to avoid parking fines and excess charges)
Qualify for specific permits and concessions
Use services such as electric vehicle charging points or yse designated parking bays
Access and validate promotional offers provided by third parties working with the parking provider
Coordinate their parking with use of other modes of transport via Mobility as a Service (MaaS) schemes.
The entry should include details of:
Nature of parking operation: public, private, free, charged, retail, commuter, etc.
Type of customer: shopper, commuter, contract, business traveller etc.
Nature of service provided: park & ride, valet parking, call centre booking etc.
Why has your organisation decided to adopt a positive approach to delivering parking as a service?
Innovative ideas and services implemented
Details of staff training and development undertaken
Created and presented by Parking Review magazine, the British Parking Awards are an independent competition. The awards recognised the leading examples of car park management, enforcement, design and team work.