Parking can be a challenging profession. The Front Line Award is dedicated to parking personnel who engage with drivers and the general public as a part of their day-to-day activities. This award will recognise excellent customer service, communication skills and community engagement, especially during the ongoing pandemic.
The Front Line category rewards personnel working in roles that keep parking operations running and is open to individuals or teams of:
Civil enforcement officers
Parking shop personnel
Park & ride drivers
Call centre staff.
The entry should include details of:
Name and role of nominee
Professional and personal achievements.
The judges will be looking for the following:
Examples of the nominee doing the extra things that makes for outstanding performance
Evidence of a consistent application of good practice
Evidence of excellence as a representative of the parking industry to the customer/local community
Testimonials illustrating a high level of respect amongst fellow employees
Details of training (NVQs, First Aid, health & safety, Welcome Host, etc.)
Membership of professional bodies and initiatives (BPA Groups, charities, etc.)
Personal circumstances will be taken into consideration by the judges
Personal circumstances and disabilities will be taken into consideration by the judges.
Customer and client feedback/testimonials
Press cuttings/Links to websites
Details of other awards won.
You can either send in entries as either standalone Word or PDF documents.Please submit completed entries and supporting evidence via email to
Created and presented by Parking Review magazine, the British Parking Awards are an independent competition. The awards recognised the leading examples of car park management, enforcement, design and team work.