The criteria:
The Parking as a Service category recognises how parking providers are harnessing data and real-time connectivity to not only enhance operational efficiency, but to engage with drivers.
Parking as a Service approaches enable drivers to:
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Select, book and pay for parking (maybe in parallel to purchasing other services)
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Be informed of parking tarffs, locations and regulations while on the move
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Set up parking accounts (enabling drivers to avoid parking fines and excess charges)
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Qualify for specific permits and concessions
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Use services such as electric vehicle charging points or yse designated parking bays
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Access and validate promotional offers provided by third parties working with the parking provider
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Coordinate their parking with use of other modes of transport via Mobility as a Service (MaaS) schemes.
The entry should include details of:
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Nature of parking operation: public, private, free, charged, retail, commuter, etc
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Type of customer: shopper, commuter, contract, business traveller etc
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Nature of service provided: park & ride, valet parking, call centre booking etc
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Why has your organisation decided to adopt a positive approach to delivering parking as a service?
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Innovative ideas and services implemented
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Details of staff training and development undertaken
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Feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)
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Mystery shopping exercises
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Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)
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Examples of marketing literature, customer charters, etc
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Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).
Please supply:
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Images
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Customer and client feedback/testimonials
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Press cuttings/Links to websites
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Details of other awards won.
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