The Front Line Award

Sponsored by: PayByPhone

Parking can be a challenging profession. This award is dedicated to parking personnel who engage with drivers and the general public as a part of their day-to-day activities. This award will recognise excellent customer service, communication skills and community engagement. 

The criteria:

The Front Line category rewards personnel working in roles that keep parking operations running and is open to individuals or teams of

• Civil enforcement officers

• Parking attendants

• Parking shop personnel

• Park & ride drivers

• Call centre staff

• Engineers, technicians and maintenance staff.

The entry should include details of:

• Name and role of nominee

• Career history

• Testimonials, references

• Training undertaken

• Professional and personal achievements.

The judges will be looking for the following: 

• Examples of the nominee doing the extra things that makes for outstanding performance

• Evidence of a consistent application of good practice

• Evidence of excellence as a representative of the parking industry to the customer/local community

• Testimonials illustrating a high level of respect amongst fellow employees

• Details of training (NVQs, First Aid, health & safety, Welcome Host, etc)

• Membership of professional bodies and initiatives (BPA Groups, charities, etc)

• Personal circumstances will be taken into consideration by the judges

• Personal circumstances and disabilities will be taken into consideration by the judges.

Please supply:

• Images

• Customer and client feedback/testimonials

• Press cuttings/Links to websites

• Details of other awards won.