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	Parking Team of the Year Entry Criteria

	Sponsored by Phoenix This award is open to teams working for either local authority for private sector organisations. The award covers both on and off-street parking operations, and encompasses front-line, back office and support services (including IT, press, marketing, maintenance and service departments). The award relates to a specific town, borough or destination (airport, hospital, retail centre, etc). In the private sector the team entry should relate to a specific department, location or contract, and not the overall national operations of major private sector contractors. The criteria: The entry should include details of: Name of team manager. Names of key team members and job titles. Definition of the team’s role within the parking operation/company. Copy of team/organisation/company structure. Details of staff training undertaken and success obtained – NVQs, MBAs etc. External verification of performance: consultant studies, Best Value audit inspections, Charter Mark etc. Recognition of the team’s work: Internal and external awards, press coverage, customer testimonials etc. The judges are looking for evidence of: A commitment to positive change. Team leadership. The building of partnerships to deliver results. A commitment to team building and staff development. Consistent application of good practice. Outstanding customer service. Excellence as representatives of the parking sector to customers and the wider community. Please supply: 1. Images. 2. Customer and client feedback/testimonials. 3. Press cuttings. 4. Details of other awards won.

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