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| Exceptional Customer Service Award Entry Criteria | ||
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| This award will be presented to the parking organisation which has demonstrated a commitment to providing excellent customer service. The category is open to public and private sector parking operators and covers both the off-street and on-street sectors. The service may be either public facing (aimed at people using car parks) or client facing (services provided to a client parking owner, operator, property owner, government agency, etc) The criteria: Nature of parking operation - public, private, free, charged, retail, commuter, etc Type of customer - shopper, commuter, contract, business traveller, etc Nature of service - car park, park & ride, valet service, call centre booking, payment system, etc Innovative ideas Tangible feedback Improvements to the service/business Where appropriate the following areas should be address and supporting material provided: How clearly defined is the service’s role? Examples of services delivered Examples of problems identified and solved Examples of marketing literature, customer charters, etc Evidence of customer satisfaction - surveys, awards, testimonials, external verification of service What quality awards has the operation received - Charter Marks, Investors in People, BS ISO awards, Safer Car Parking Park Marks, etc Success in attracting more customers How to Enter Entry is free. Please read the instructions and decide which awards you are going to enter by considering the detailed award criteria Download and complete the entry form (www.britishparkingawards.co.uk). If you are submitting your entry for multiple categories please fill in a separate entry form for each additional category. Assemble photographs and any additional material. Entries should be concise and written elements should be on A4 paper. Please provide at least one unbound copy of your entry. Deadline: Friday 10 December 2010 Send your completed entry form and entry material to: British Parking Awards 2011 Parking Review Apollo House 359 Kennington Lane London SE11 5QY |
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British Parking Awards ©Landor LINKS |
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